COVID Safety Requirements
*Safety guidelines are subject to change without notice according to state law
HOW CAN I SOCIAL DISTANCE?
Your arrival time is assigned: we are staggering arrivals by one half-hour to ensure social distancing in our lobby and during meal service. Look for an email from us 2—3 days before your ticket date, in which we will confirm your arrival time.
After your meal, we ask that you stay in your seat or you may go outside or visit the restroom or bar (your servers can still help with drink orders). Gathering in the lobby and visiting other tables is discouraged. Please comply with restroom signage to ensure physical distance while waiting. Intermissions may run long to accommodate bathroom visits.
HOW DO I COMPLY WITH COVID-19 POLICIES?
Please arrive at your assigned time and be prepared to show a vaccination record or a recent negative COVID-19 test result. You must wear a mask covering your nose and mouth, at all times, except when you are actively eating or drinking. Please do not attend if you are not feeling well or have a fever, and call the Box Office to let us know. We look forward to entertaining you when you are well.
WHAT OTHER SAFETY MEASURES ARE IN PLACE?
The theatre has fewer tables, and they are more widely-spaced apart. Your favorite table may not be available at this time; we hope you understand.
Servers and staff are subject to vaccination and testing requirements and will wear masks and gloves.
We will take everyone’s temperature with a contactless thermometer when you enter the building and anyone with a fever will be turned away. This is for your safety as well as others’.
The theatre has been treated from top to bottom with a long-term antimicrobial treatment which eliminates 99.99% of germs, bacteria and viruses including COVID-19. This powerful treatment protects treated surfaces between monthly cleanings. There will be enhanced cleanings between performances. Additionally, we are using Aerus ActivePure Purifiers. Our entire ventilation system now employs advanced air purification, using HEPA, ionizers and ultraviolet technology to renew the air 24/7. In fact, the combined system is so effective, that the theatre’s air is completely renewed every 30 minutes.
Following the show, you will be called by table to exit the theatre so physical distancing can be maintained.
WHY DOES CANDLELIGHT HAVE THESE POLICIES IN PLACE?
Safety guidelines are subject to change without notice according to state law. Since reopening in April 2021, safety policies have been in place for all staff and performers, and follow in the footsteps of the requirements of Broadway productions as well as for those in other cities, including Philadelphia and Wilmington. Although we understand that our safety decisions may involve some initial inconvenience for our theatergoers, we are determined to ensure that the inconvenience be as minimal as possible.
For those who have not been fully vaccinated (14 days have passed since your complete vaccination course), or for those who have chosen to forego receiving a vaccination, we require proof of a negative COVID-19 test within 72 hours of the date on your ticket. A home test will not be accepted. Acceptable tests: COVID-19 PCR test (within 72 hours of the attendance date) or a COVID-19 antigen test (within 6 hours of arrival); both of these tests are free and readily available at testing sites as well as at Walgreens, Rite-Aid, and CVS locations. You have the option of showing proof of vaccination, along with a valid I.D., in a number of ways:
Electronic copy – scan your vaccination card and email to the theatre
Photocopy – make a copy of your vaccination card and mail to the theatre or bring with you
Photo – take a photo of your vaccination card and present upon arrival
Our goal, as always, is to provide our audience with the safest environment possible.
We want to make your evening with us the healthiest it can be. Thank you for your understanding and we hope that you feel, as we do, that this action will not only add to a safer environment but is also the right thing to do. With each of us doing our part for the health of all of us we will reach that light at the end of the tunnel.
Our sincere thanks for all of your support over the years and for your continued patronage. Words cannot adequately express our appreciation.
If you have any questions, please feel free to call our Box Office at 302.475.2313.